Mobile device insurer Asurion plans to close a customer service call center in Great Falls, Montana, a move that puts about 350 jobs at risk. Officials at Nashville-based Asurion told the Great Falls Tribune they're making the move to create "operating and infrastructure efficiences" but will look to have some workers transition to working from home.
"We encourage all employees to keep their jobs and transition to an Asurion@Home position, and we hope that many of the employees will do so, keeping Asurion as an area employer, just without a physical building," the company's news release statement says.
Goodwill Industries will next week host a job fair to help device insurer Asurion and staffing company LCG fill 160 customer service and housekeeping positions. The two companies will have officials on site at Goodwill's Berry Road facility on Tuesday, April 7.
Atlanta Business Chronicle reports Asurion is closing its Atlanta-area software development center by March 31, resulting in 29 job cuts. The move comes two years after the Nashville-based mobile phone insurance services company announced a 250-employee expansion. Asurion was offered more than $2 million in state and local economic incentives to open the Buckhead office, ABC reports. Read the story here.
Nashville-based mobile device insurer has acquired a three-year-old Israeli company that lets users remotely access their computers and mobile devices. Soluto's products already have been downloaded more than 3 million times and Asurion execs — who reportedly have paid up to $130 million for the company — plan to fold the company's services into their customer service offerings.
"Our research shows that consumers are not equipped to manage a growing number of complex and interconnected devices," said Tony Detter, Senior Vice President of Global Product Management at Asurion. "Traditional technical support focuses on a small subset of user challenges, such as setup and break-fix scenarios. However, today users want more services to help them get the most from the capabilities their devices offer."
Mobile device insurer Asurion is preparing to hire 500 people for a new technical support center in Phoenix. The company, which employs more than 10,000 people around the world, plans to spend some $12 million to get up and running in Arizona.
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