French company Acticall has completed its $830 million buyout of locally based call center manager Sitel Worldwide. That landmark will be especially celebrated by the company's top executives: President and CEO Bert Quintana has received a transaction bonus of $350,000, while CFO Pat Tolbert was handed a $375,000 check for his work on the deal. Elsa Zambrano, Sitel's Texas-based chief human resources officer, received a $75,000 bonus.
Mobile device insurer Asurion plans to close a customer service call center in Great Falls, Montana, a move that puts about 350 jobs at risk. Officials at Nashville-based Asurion told the Great Falls Tribune they're making the move to create "operating and infrastructure efficiences" but will look to have some workers transition to working from home.
"We encourage all employees to keep their jobs and transition to an Asurion@Home position, and we hope that many of the employees will do so, keeping Asurion as an area employer, just without a physical building," the company's news release statement says.
The main owners of Nashville-based call center operator Sitel are reportedly in talks with Goldman Sachs bankers about selling the company for as much as $1 billion. Greg Roumeliotis at Reuters writes that officials at Canada-based Onex Corp. are in talks about an auction but that both they and Sitel officials could not be reached for comment. Onex has been the majority owner of Sitel since 2007.
Reuters' report comes less than a week after Sitel CEO Bert Quintana and his team reported fourth-quarter EBITDA that was the highest since 2009. During their conference call with analysts, Sitel CFO Patrick Tolbert responded to a question about the prospects for consolidation in the industry by saying that, "given our balance sheet," Sitel will not be a buyer but instead continue to focus on managing costs and bringing in new business. The company posted a 2014 operating profit of $49.3 million and adjusted EBITDA of $118 million on revenues of $1.44 billion.
Call center manager Sitel has told New York officials it plans to lay off 278 of the roughly 500 workers at its facility in Painted Post, near Corning, after a client contract expired. Nashville-based Sitel set up shop in Painted Post in 2008, when it took over a former Corning Inc. testing space.
Locally based call center manager Sitel has been hired by Frontier Airlines to take over reservation phone calls from 140 workers. The move is part of Frontier's cost-cutting push. The airline last week also said it will cut a flight from Nashville to New Jersey.
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