Earnings wrap: Healthways, Sitel

Population health management company surprises with profit; currency swings limit call center owner gains
Jul 24, 2015 6:48 AM

Xerox looks to create 400 jobs in Nashville

Additions would triple company's employee count in market
May 14, 2015 10:23 AM

Sitel cost controls taking hold

Call center manager sees top-line growth despite currency headwinds
May 8, 2015 11:34 AM

Asurion shutting down Montana call center

Mobile device insurer Asurion plans to close a customer service call center in Great Falls, Montana, a move that puts about 350 jobs at risk. Officials at Nashville-based Asurion told the Great Falls Tribune they're making the move to create "operating and infrastructure efficiences" but will look to have some workers transition to working from home.

"We encourage all employees to keep their jobs and transition to an Asurion@Home position, and we hope that many of the employees will do so, keeping Asurion as an area employer, just without a physical building," the company's news release statement says.

May 8, 2015 9:54 AM

Report: Sitel to go on the block for up to $1B

The main owners of Nashville-based call center operator Sitel are reportedly in talks with Goldman Sachs bankers about selling the company for as much as $1 billion. Greg Roumeliotis at Reuters writes that officials at Canada-based Onex Corp. are in talks about an auction but that both they and Sitel officials could not be reached for comment. Onex has been the majority owner of Sitel since 2007.

Reuters' report comes less than a week after Sitel CEO Bert Quintana and his team reported fourth-quarter EBITDA that was the highest since 2009. During their conference call with analysts, Sitel CFO Patrick Tolbert responded to a question about the prospects for consolidation in the industry by saying that, "given our balance sheet," Sitel will not be a buyer but instead continue to focus on managing costs and bringing in new business. The company posted a 2014 operating profit of $49.3 million and adjusted EBITDA of $118 million on revenues of $1.44 billion.

Feb 24, 2015 7:30 AM

Sitel posts best EBITDA since '09

Call center manager trimming costs but margins slip in part due to rising wages
Feb 19, 2015 10:01 AM

Sitel cutting almost 300 NY jobs

Call center manager Sitel has told New York officials it plans to lay off 278 of the roughly 500 workers at its facility in Painted Post, near Corning, after a client contract expired. Nashville-based Sitel set up shop in Painted Post in 2008, when it took over a former Corning Inc. testing space.

Feb 9, 2015 8:42 AM

Sitel wins Frontier work

Locally based call center manager Sitel has been hired by Frontier Airlines to take over reservation phone calls from 140 workers. The move is part of Frontier's cost-cutting push. The airline last week also said it will cut a flight from Nashville to New Jersey.

Jan 19, 2015 7:17 AM

Earnings wrap: Sitel, First Acceptance, Diversicare

Currency swings sting call center manager, auto insurer keeps lid on costs, nice numbers from long-term care provider
Nov 7, 2014 11:53 AM

Sitel doubles down in Bulgaria

Global call center operator Sitel is building its second facility in Bulgaria, which will house 100 people by the end of next year. The call center in Varna is scheduled to open in February and house German-speaking workers to help with customer service for a telecom client.

Nov 4, 2014 6:03 AM