Donna Drehmann has launched Listen Learn Live LLC, a company that will work with companies and other organizations to get the most from customer surveys. A former director of customer experience at Asurion, Drehmann says that, "For the most part, businesses 'don't know what they don't know' about how their customer experience stacks up."

A two-year-old staffing venture has recruited the former COO of solar panel parts maker Shoals Technology Group to lead its expansion into Middle Tennessee. John Maros says now is a "strategic time" to team up with Dallas-based Nectir.

“The Nectir business model is an excellent fit for a business professional who has some form of staffing experience or a network of contacts who would benefit from staffing services,” says Abid Abedi, CEO and Founder of Nectir. “Given his background of business growth and staffing knowledge, John Maros is just the type of professional we are looking for to expand the Nectir brand. We are confident his business will be successful and continue to grow.”

The leaders of the Tennessee Baptist Convention have told the organization's staff that 16 of them will soon be without jobs, cuts that will let the organization divert $1 million per year. Executive Director Randy Davis says the move isn't about the economy but does talk about the classic path of "right sizing" in the face of deep structural changes.

Reversing a half-century-long decline in the number of people reached and baptized in Tennessee must become a reality in the state, Davis said.

"Seeing more people reached with the Gospel, baptized and becoming fully devoted followers of Christ through healthy and empowered churches is the target. That is our clear direction," he emphasized.

Debra Love, president of Brentwood retailer Hobby Lobby, on Sunday contributed her two cents to the Chick-fil-A controversy, saying simply that her company believes "we must demonstrate love for our fellow man as we are called upon to do as Christians." Meanwhile, local public relations pro Don Beehler writes on Baptist Press that those who attacked Chick-fil-A President Dan Cathy got a big PR black eye when the chain's supporters rallied to its defense.

Here was a positive, tangible way for them to express their support for a company they admire while at the same time defend values to which they adhere. For untold thousands, showing up and buying a meal during Chick-fil-A Appreciation Day was a way to register their protests against what they saw as hypocrisy on the part of many of the same people who routinely lecture others about the need for tolerance and diversity.

SEE ALSO: USA Today on Friday's "kiss-in" that didn't draw the crowds of Wednesday's support rallies

Moody’s Investors Services took ratings action that affirmed the Metropolitan Nashville Airport Authority’s A2 rating for its Airport Improvement Revenue Bonds and changed the outlook from stable to positive, MNAA officials announced today.

Moody’s also upgraded the consolidated rental car facility bond rating from Baa1 to A3.

The MNAA owns and operates the Nashville International Airport and the general aviation John C. Tune Airport. BNA is the fourth-fastest growing among the top 75 airports in North America.

“This affirmation of the Authority’s bond rating and change in outlook from stable to positive underscores continued passenger growth and responsible fiscal management,” Rob Wigington, MNAA president and CEO, said in a release. “The Authority is dedicated to continuing to provide our community and region with enhanced air service offerings to improve the quality of life and economic vitality of this area.”