For First Acceptance agents, the two companies believe that the cards will result in higher customer retention and provide a more reliable, secure, and less labor-intensive payment mechanism, greatly reducing the payment collection work on site.
On the legislative side, longtime captive and insurance attorney Kevin Doherty, a partner at Burr & Forman L.L.P. in Nashville, is drafting a measure to update the state's 1978 captive law, which he said he hopes will be backed by the state's new governor, Bill Haslam. The measure will be modeled after captive laws in Vermont and South Carolina. Provisions in the draft bill, which backers hope will be introduced soon in the Tennessee Legislature, include allowing captives to write employee benefit risks and allowing organizations that have captives in other domiciles to set up branch captives in Tennessee. The measure also would allow the formation of cell captives and special-purpose captives, whose sponsors don't fall into traditional business categories.
Keystone Insurers Group has recruited Doug Dukes from Cincinnati Insurance to lead its expansion into Tennessee. The Pennsylvania-based company, which teams up with independent agencies in six states, wants to recruit more than a dozen partners in Tennessee this year.
The overall strategy has been a success, Flum says, because it has not only helped with employee training and development, but also with succession planning. "Attorneys aren't just in claims," she says. "RNs aren't just in medical areas. "Now we can look in the database to see where certain skills and training exist throughout the organization. We can put a people on interdepartmental teams that [call for] skills in their backgrounds that they haven't been able to use in their current jobs," she says. "It keeps them sharp."