Verizon to add 300 jobs in Franklin over the next 18 months

Company expands its customer service offerings with the Franklin expansion

For those of you keeping track; we had 1,100 open tech jobs in the Nashville area before IQT tacked another 900 on top of that with its recent headquarters relocation.  And now we can add another few hundred call center jobs to that tally.

Verizon Wireless has announced via Facebook and Twitter that it will expand its Sanctuary Park Center of Excellence Loyalty Retention Center by opening an office in Franklin. The company plans to add some 300 jobs in the Franklin area over the next 18 months.

“We’re excited about this expansion for several reasons. It allows us to continue to provide customers with the high quality of service they expect from Verizon Wireless,” said James Nelson, associate director of customer service. “It’s also great to be a source for new job opportunities - especially in this economy.”

Further, the company said, “Many of the thousands of calls handled by LRC representatives each month are from customers requesting to discontinue service. It is their responsibility to convert as many of those disconnect requests into satisfied customers.”

The company ran its first training sessions in May and plans to begin taking calls at the center starting July 5.

NashvillePost.com will update this story with further details as they become available.