Mobile device insurer Asurion plans to close a customer service call center in Great Falls, Montana, a move that puts about 350 jobs at risk. Officials at Nashville-based Asurion told the Great Falls Tribune they're making the move to create "operating and infrastructure efficiences" but will look to have some workers transition to working from home.
"We encourage all employees to keep their jobs and transition to an Asurion@Home position, and we hope that many of the employees will do so, keeping Asurion as an area employer, just without a physical building," the company's news release statement says.
Digital and mobile advertising venture edo Interactive has signed an agreement with Arizona-based Spindle to give the latter's clients access to edo's platform. Publicly traded Spindle (Ticker: SPDL) runs a network of mobile marketing and payments services but posted a nine-month loss more than double its revenues. Says Spindle EVP Michael Stevens of the edo deal: "This development dramatically increases the scope of MeNetwork as an acquisition tool, and enables multiple parties in the mobile commerce ecosystem, such as card providers, consumers and merchants, to benefit from the delivery of customized, location- and time-based offers. It's a formula in which everyone wins."
Nashville-based mobile device insurer has acquired a three-year-old Israeli company that lets users remotely access their computers and mobile devices. Soluto's products already have been downloaded more than 3 million times and Asurion execs — who reportedly have paid up to $130 million for the company — plan to fold the company's services into their customer service offerings.
"Our research shows that consumers are not equipped to manage a growing number of complex and interconnected devices," said Tony Detter, Senior Vice President of Global Product Management at Asurion. "Traditional technical support focuses on a small subset of user challenges, such as setup and break-fix scenarios. However, today users want more services to help them get the most from the capabilities their devices offer."
Griffin Technology and Austrian start-up Papernomad have rolled their latest collaborative effort, a line of iPad covers made of water- and tear-resistant paper and named after Lower Broad's Tootsie's Orchid Lounge. The folios' outer surface is made of several layers of papers and biopolymers and can be drawn on, marked on and painted on to the owner's heart's desire. Trade pub Twice has more info; Griffin's product page is here.
Mobile device insurer Asurion is preparing to hire 500 people for a new technical support center in Phoenix. The company, which employs more than 10,000 people around the world, plans to spend some $12 million to get up and running in Arizona.
Atiba Software is getting serious about the development of applications for mobile devices and promoted one of its strategists to oversee the new Atiba Mobile division.
Amy Rochelle, who has been with Atiba since 2007, has been named director of mobile development. At the firm, she also has been a developer, designer, project manager and strategist. Before joining Atiba, she worked at Ingram Book Co. and Digital Dog Media, among others.
“The entire Atiba family is excited to see the growth of Atiba Mobile,” said Craig Anderson, chief architect for Atiba Software. “Under Amy’s leadership, this mobile team will be able to focus on building the highest quality iOS, Android and Windows apps, as well as Mobile Device Management and Location-based services.”
Rochelle earned a bachelor of fine arts degree in graphic design from Austin Peay State University.
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