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Call center manager Sitel rolls out a new service to collect small debts earlier in the billing process.
One of Sitel’s large, consumer-focused clients recently implemented this new solution and cut the average cost per customer by nearly 50 percent and increased collections by approximately $7 million. The client also experienced reduction in roll rates.
May 12, 2009 10:46 PM

Ingram Micro pays up to settle SEC investigation

The California-based company (Ticker: IM) that is 4 percent-owned by Nashville's Ingram family will forfeit $15 million to end an inquiry into its role in the fraud perpetrated by software marketer McAfee.
The distributor sought to benefit from McAfee’s willingness to make payments for increasing amounts of unneeded products, the SEC said. Ingram Micro employees ignored internal goals of carrying no more than eight weeks of inventory, accruing a 22-month supply. It later reduced the stockpile by engaging in circular transactions with McAfee that lacked “economic substance,” the regulator said.
May 12, 2009 10:35 PM

Payment processor hires CIO

Cool Springs-based Solveras Payment Systems has recruited a former Visa and Federal Reserve IT executive to head up its tech operations.
May 12, 2009 9:10 AM

Local exec at center of NASCAR drug suspension

Says David Black of Nashville-based Aegis Sciences to suspended driver Jeremy Mayfield: Bring it.
"[Mayfield] can say whatever he wishes to say," Black said. "I think we're on very, very good ground. I'm very confident in the interpretation of the test and the action we took."
SEE ALSO: The City Paper's profile of Aegis earlier this year and Larry Woody's take on substance abuse in stock car racing.
May 11, 2009 6:27 PM

Black Box snags GPO contract

Premier Purchasing Partners has tapped Black Box Network Services to supply telecommunications equipment to its member hospitals and health care facilities.
May 11, 2009 12:06 PM

Smokeless cigarette venture names marketing veep

Bill Whalen, a graduate of Penn's Wharton school, will focus on launching Smokefree Innotec's product in the Americas.
May 11, 2009 8:09 AM

Ma Bell snapping up some Verizon operations

AT&T will pay more than $2 billion for 1.5 million customers in 79 markets in 18 states, including Tennessee. Verizon is spinning out the units – which are mostly in rural areas – as part of its acquisition of Alltel.
May 10, 2009 11:49 PM

Level 3 cranks things up a notch

The Colorado-based telecom services provider says Nashville is one of five markets where it's ramping up its business service offerings and on-the-ground staff.
May 7, 2009 10:43 PM

Claritas invests some more in Philly firm

The local venture capitalists take part in another round of funding for Sanovia, which helps insurers run their drug programs, and bring in Louisville's Chrysalis Ventures.
The exploding costs of specialty pharmaceuticals and the number of new drugs in the regulatory pipeline have now reached the attention of plans, PBMs, distributors and regulators alike. The fresh capital will allow Sanovia to continually enhance its product suite and also leverage the growth potential of recent partnerships.
May 6, 2009 12:36 AM

Telecom services firm acquired

Minneapolis-based Avtex has bought DialPro Tennessee, which sells communications services like call-center systems and speech recognition software to companies.
May 5, 2009 8:15 AM