Call center manager Sitel rolls out a new service to collect small debts earlier in the billing process.
One of Sitel’s large, consumer-focused clients recently implemented this new solution and cut the average cost per customer by nearly 50 percent and increased collections by approximately $7 million. The client also experienced reduction in roll rates.
May 12, 2009 10:46 PM
The California-based company (Ticker: IM) that is 4 percent-owned by Nashville's Ingram family will forfeit $15 million to end an inquiry into its role in the fraud perpetrated by software marketer McAfee.
The distributor sought to benefit from McAfee’s willingness to make payments for increasing amounts of unneeded products, the SEC said. Ingram Micro employees ignored internal goals of carrying no more than eight weeks of inventory, accruing a 22-month supply. It later reduced the stockpile by engaging in circular transactions with McAfee that lacked “economic substance,” the regulator said.
May 12, 2009 10:35 PM
Cool Springs-based Solveras Payment Systems has recruited a former Visa and Federal Reserve IT executive to head up its tech operations.
May 12, 2009 9:10 AM
Says David Black of Nashville-based Aegis Sciences to suspended driver Jeremy Mayfield: Bring it.
"[Mayfield] can say whatever he wishes to say," Black said. "I think we're on very, very good ground. I'm very confident in the interpretation of the test and the action we took."SEE ALSO: The City Paper's profile of Aegis earlier this year and Larry Woody's take on substance abuse in stock car racing.
May 11, 2009 6:27 PM
The local venture capitalists take part in another round of funding for Sanovia, which helps insurers run their drug programs, and bring in Louisville's Chrysalis Ventures.
The exploding costs of specialty pharmaceuticals and the number of new drugs in the regulatory pipeline have now reached the attention of plans, PBMs, distributors and regulators alike. The fresh capital will allow Sanovia to continually enhance its product suite and also leverage the growth potential of recent partnerships.
May 6, 2009 12:36 AM
POSTDATA: WARRANTY DEEDS