Nashville-based mobile device insurer has acquired a three-year-old Israeli company that lets users remotely access their computers and mobile devices. Soluto's products already have been downloaded more than 3 million times and Asurion execs — who reportedly have paid up to $130 million for the company — plan to fold the company's services into their customer service offerings.
"Our research shows that consumers are not equipped to manage a growing number of complex and interconnected devices," said Tony Detter, Senior Vice President of Global Product Management at Asurion. "Traditional technical support focuses on a small subset of user challenges, such as setup and break-fix scenarios. However, today users want more services to help them get the most from the capabilities their devices offer."