Sitel today announced the opening of a new call center in Ocala City, Fla.

The center is expected to hire 500 customer support agents.

“This is a very exciting time for Sitel as we grow our North American footprint and continue to mean more to our clients, shareholders, associates and communities,” Judy Morris, Sitel vice president of human resources for the Americas, said in a release. “We are moving quickly and establishing a strong managerial staff to lead this new site.”

Nashville-based Sitel is a business process outsourcing provider with an international presence.